How IBC Totes Ship Freight

If you have never ordered IBC totes before, the freight shipping process may be unfamiliar. Here is a complete walkthrough from placing your order to receiving your containers.

1. Order Placement

When you place an order on IBC.gg, you enter your delivery ZIP code and select any delivery options (liftgate, residential, etc.). Our system calculates the freight cost using live carrier rates and adds it to your order total.

2. Carrier Selection

We work with multiple LTL and FTL freight carriers across the US. Our system automatically selects the best carrier based on your location, order size, and delivery requirements. We quote from FedEx Freight, Roadrunner, and other carriers to find the lowest rate.

3. Pickup and Transit

Once your order is processed, our warehouse team palletizes and shrinkwraps your totes for transit. The carrier picks up the shipment and transports it to your location. Transit time is typically 3-7 business days for LTL and 2-5 days for FTL.

4. Tracking

You receive a tracking number via email once your shipment is picked up. You can track your order from your account dashboard or directly on the carrier's website. LTL shipments may update less frequently than parcel tracking.

5. Delivery

The carrier contacts you to schedule delivery. Standard freight delivery is to the curbside/truck-level. You need a forklift or loading dock to unload. If you do not have one, ensure you ordered liftgate delivery.

6. Receiving & Inspection

Inspect every tote before signing the carrier's delivery receipt. Note any visible damage on the receipt. Take photos. Report issues to us within 48 hours. See How to Unload an IBC Tote for a detailed step-by-step.

Common Surcharges

  • Liftgate: ~$150 for locations without a dock — details
  • Residential: ~$75 for home addresses — details
  • Limited access: ~$100 for hard-to-reach sites — details
  • Inside delivery: ~$200 for carrier to bring pallets inside your building

Full surcharge details at surcharges.

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